REFUND POLICY

This Return and Exchange Policy applies to all items purchased through the stylishandsexy.shop website. Please read the following terms carefully before submitting a request for a return or exchange.

1. Conditions for Return Requests
   To ensure product quality and hygiene safety, returns must meet the following conditions:
   The return request must be submitted within 30 days of receiving the item.
   The item must be unused, unwashed, and free of stains or damage.
   The item must be in its original packaging, with all tags and accessories intact.
   A valid order number or proof of purchase must be provided.
   If an item does not meet the above conditions, we reserve the right to refuse the return request.
2. Special Provisions for Lingerie (Important)
   As lingerie is considered intimate apparel and involves hygiene safety concerns:
   Lingerie products that have been opened or tried on are generally ineligible for return or exchange.
   Return requests are accepted only for items that remain unopened, unused, and in their original, intact packaging.
   Certain promotional or clearance items may be marked as “Final Sale” (non-returnable and non-exchangeable).
   Please carefully verify the size and product details before making a purchase.
3. Exchange Policy
   If an exchange is required due to sizing issues, you may request an exchange provided the item meets the general return conditions.
   Exchanged items must be of the same style or of equivalent value (subject to stock availability).
   Shipping costs for exchanges may be borne by the customer (unless the exchange is due to a product quality issue).
4. Refund Information
   Once a return request has been approved, the refund will be issued via the original payment method used for the purchase.
   Refunds are typically processed within 5–10 business days.
   The actual time it takes for the funds to appear in your account may vary depending on your bank or payment platform.
   The refunded amount does not include the original shipping costs paid for the order (unless the return is due to a product quality issue).
5. Non-Returnable Items
   Returns or exchanges are not accepted under the following circumstances:
   Items that have been used, washed, or damaged
   Orders exceeding the 30-day return window
   Items lacking original packaging or missing hang tags
   Items purchased in error due to personal reasons that do not meet return eligibility criteria
   Items marked as “Final Sale”
6. Handling of Quality Issues
   If you receive an item exhibiting any of the following issues, please contact us immediately:
   Damage or severe quality defects
   Incorrect item or size received
   Obvious manufacturing defects
   We will provide one of the following solutions:
   Free replacement with the same item
   Full refund
   Partial compensation (depending on the specific situation)
7. Return Process
   Contact Customer Service to submit a return request
   Provide your Order Number and a description of the issue
   Customer Service will review and confirm your return eligibility
   Return the item according to the provided instructions
   Refunds or exchanges will be processed after the item has been received and inspected by our warehouse
8. Shipping Costs
   Returns due to personal reasons: Shipping costs are borne by the customer
   Returns due to quality issues or shipping errors: Shipping costs are borne by this website
9. Contact Us
   To request a return/exchange or to inquire about our policies, please contact:
   Customer Service Email: hadai@stylishandsexy.shop
   Address: 4107 MISSION INN AVE RIVERSIDE, CA 92501
   Company Name: STYLISH AND SEXY LLC